Google has launched a pilot program for paid customer service targeting small ads clients
Google has made important improvements to the Google Ads Help Center, aiming to assist customers in resolving issues independently and with greater ease. The company emphasized its commitment to closely monitoring outcomes and exploring additional avenues for enhancing support across all ad customer segments.
Spotted on @GoogleAds support options today. It looks like support might become a paid option moving forward.
Is there any insight on this @adsliaison ?#ppcchat pic.twitter.com/7sm3ndNQBn
— Lomax PPC (@LomaxPPC) August 16, 2023
This news confirm by the @AdsLiaison she say’s this is a This is an experimental pilot. This SEJ article has a bit more on it
Highlights
1. Google has launched a pilot program for paid customer service targeting small ads clients.
2. The purpose is to extend premium support usually provided to large advertisers.
3. This initiative is part of a continuous effort to enhance customer experience and support for all ad dimensions.
4. A Strategy for Long-Term Enhancement of Customer Experience
5. Responding to Concerns Raised by Small Enterprises
You can read blog from SEJ here